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Frequently Asked Questions



How long does it take to get a video on my site?
Once you've selected your actor, confirmed their wardrobe, and submitted your scripts, we can usually deliver your video within 5 business days.
Do I need to write my own script?
While it is recommended that you write your own script - you know your business the best, after all - our scriptwriters can work with you to create, develop, and revise your scripts.
Can I be the actor on my own site? Can you film me?
Yes and yes. If you want to be in your own video, we can make arrangements with one of our studio partners in your area. If you don’t see a studio in your area on our online map, we can usually find one within a short period of time. Remember, all of our videos are shot with high-definition cameras in professional green-screen studios, and all of our partner studios are required to meet the same high standard of quality.
How do I get my video to play on my website?
We give you one line of HTML code to place in the web page where the video will play.
That’s it! If you need assistance, our web support team can assist you.
Do you host the videos?
We host our videos so you don’t have to. We have a global network of servers to insure fast delivery around the globe. We do allow you to host your own videos if you wish; however, be advised that delivering video is much different than just text and graphics, and hosting the video yourself may pose reliability and speed issues.
How do I get started?
Simply use our contact form, or call us. We will discuss your goals and formulate a video script with you. If you already have your script, simply go to our order page to submit it, and our production department will get back to you as soon as possible.
Why add borderless video to my site?
Our borderless video product helps you keep your visitors’ attention and allows you to establish longer retention periods. Guiding visitors around your site, product demonstrations, and tutorials are just three of the many ways to use borderless video. Our videos allow your site to stand out from your competition, and quickly show key points you want visitors to reference. The benefit is that visitors will take actions you want and learn about your products or services, not just skim your site.
What size videos do you create?
We create videos in full body, half body, or even a custom size for you. You can even have a video start out at full body and then transition to half body for a more powerful effect.
Can I dictate the actor's wardrobe, gestures, mannerisms, accentuations, etc?
Yes. Not only do we accept your input, we encourage it. Wardrobe styles can be business, business casual, or casual. Though we can’t promise exact outfits, we can have them wear colors you prefer or even your company shirt, cap, or uniform. We always ask in the script that you highlight any particular mannerisms, gestures, or words that need accentuation so your audience receives the most engaging experience.
Can we use multiple actors in a video?
Yes. You can use as many actors as you wish in any video. This technique is particularly helpful to engage website visitors and grabbing their attention.
Are any website design changes needed?
No. No design changes are necessary when incorporating our technology to your website. Our video overlay works seamlessly with any website and our control panel allows you to position your videos anywhere you want on your existing site, right down to the very pixel!
Will this work on any computer?
Our technology does not require any special software, or downloads.
Will I need to contact my hosting company?
No. Once our single line of html code is added to your webpage, your videos will be up and running immediately.
Is the Control Panel you give me easy to use?
Yes. We have video tutorials in your control panel to explain how to use each of our 30+ features. Once a feature is "saved", it is live on the web immediately without any delays.
Can I use video on multiple domains?
Yes. If you have multiple websites, you can use your videos across multiple domains at no extra cost.
Do you provide Technical Support?
Yes. All support is free and only an email is needed. We are available M-F, 8:30 am to 5:30 pm EST.